![]() The flights for the trip were booked with Jet2, who quickly confirmed to Tanya that they had already refunded the cost to the agent - Teletext Holidays - in full back in August. United Arab Emirates added to UK's travel red list by Transport Secretary Grant ShappsĪfter acknowledging her request for a cash refund in late July, Teletext confirmed in an email the refund process would begin within 14 days - and to expect the money back on credit card after October 31, 2020.īut then a few days later, Teletext told her that the airline who were booked as part of the package were withholding the money, and they were unable to process the refund.'It's ruined everyone's plans': Influencers who jetted off to Dubai in lockdown upset at 'terrible' travel ban as they rush back to UK."They did keep offering a rebooking voucher instead but I said no, and that I just want a refund." Read More Related Articles "The only contact I have had is them saying they are looking into refunding all the people that have paid and that's all we've had for months and months. We just gathered it wasn't going ahead because we hadn't heard from them and the date had passed. We saw the flight had been cancelled but we got nothing. "We were due to fly on July 6, and we got nothing from Teletext to say the holiday was cancelled. "The holiday didn't end up going ahead - we got confirmation from them that the holiday had been paid in full along with an ATOL protection certificate, but no flight documents or tickets or anything like that. "I continued to pay but nothing was said about the possibility of it being cancelled. ![]() "It got booked in February last year, but with coronavirus and everything, I'd had been emailing them continuously trying to find out what was going on beforehand and to find out if I should continue making my payments with everything that was going on. ![]() My uncle, his partner and their son booked at the same time and they're in the same situation. Tanya said: "The holiday was booked for myself and my mum. She has since been fighting to get her money back, saying it was "impossible" to get through to them on the phone and could only get a response via email.
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